We are experiencing some issues with online ordering on mobile devices, so if you have problems please call or order on your PC computer. Thank you.
Please read this page
Before you begin ordering…
Our products are available for order by and for customers over the legal drinking age of 21 years.
Online Ordering Hours
- The Grape Ape online ordering is only available on Monday - Saturday 10AM - 5P
- Our ordering platform will be turned off after hours.
Confirmation, Acceptance, and Rejection
- Once you have placed and purchased your The Grape Ape order you will receive a receipt via email.
- Your order will not be officially accepted until you receive an acceptance email from a member of our The Grape Ape team.
- All online orders will be accepted or rejected within 1-hour of receipt.
- If your order is accepted you can expect delivery in our standard delivery window of 2p - 6p. Or you can pick up your order at the designated pick-up window of 12p - 6p.
Your order may be rejected for one of the following reasons:
- Your order’s delivery address is outside of our designated delivery zones communicated on our website.
- There is not enough inventory to fulfill your order during the time you request.
- Full refund
- Move the delivery day
- Change order procurement to pick-up (if out of the delivery zone)
- We do not allow customers to submit one large order for delivery to many different addresses.
- You must place each order with different delivery addresses separately.
- Alternatively, you can place one large order for multiple kits and pick-up and handle delivery yourself.
- The maximum quantity for each product you can order is (10)
- You can submit multiple orders to meet your desired volume or just call us to place the order.
Ordering For a Future Date
- Online orders for a future date can be no more than seven days out.
- Please call us if you want to discuss an order even further out.